Terms and Conditions

 

These terms and conditions apply to all purchases made through the website of Jack & Olivia London, and can be reached via info@jackolivialondon.com.

1. Applicability

By placing an order, you agree to these terms and conditions.

2. Product Information

We make every effort to accurately describe the products and provide up-to-date information. However, typographical errors or inaccuracies may occur.

3. Ordering and Payment

Orders will be processed upon receipt of full payment. Available payment methods may vary by country. Customers are responsible for checking which payment methods are available for their location.

4. Processing and Delivery

• Processing time: 1-3 business days

• Shipping time: 3-7 business days (depending on location)

• Shipping is directly from our supplier in China

5. Returns and Cancellations

Please refer to our separate return policy for all conditions.

6. Liability

We are not responsible for loss or damage during shipping if tracking indicates that the package was delivered. Always carefully check the provided address.

7. Intellectual Property

All content on the website (texts, photos, logos) is the property of Jack & Olivia London and may not be used without permission.

8. Complaints Procedure

Complaints can be submitted in writing via info@jackolivialondon.com. We aim to respond within 5 business days.

9. Applicable Law

These terms and conditions are governed by Dutch law.